Online Billing Policy
Fees
As transportation costs continue to be volatile across all modes of transit in our industry we have determined that a surcharge will be added to all orders. This surcharge will be separate from our base rate and will be determined at the time of the order. We have explored many options on the best way to implement this while remaining competitive in the marketplace. We will continue to monitor transit costs to determine future changes to the surcharge, as applicable.
Accepted Forms of Payment for Purchases
AlysEdwards.com accepts VISA, Mastercard Discover, and E-Checks. Debit and credit cards will be authorized and charged and E-checks will be processed at the time of order.
Please note that we may require additional identification or verification prior to accepting or processing any order. If this is needed, we will contact you by e-mail or telephone. We reserve the right to accept or decline your order for any reason.
Accepted Forms of Payment for Outstanding Invoices (Credit Terms Only)
AlysEdwards Business Account customers with credit terms who have successfully linked their account online are able to make a payment against any outstanding invoice by E-check. Credit card payments are not accepted at this time.
Online Shipping Policy
Shipping Options & Delivery Timeline
Orders are shipped from our Distribution Center in Anaheim, California. See the following table for shipping options and delivery timeline:
| Standard Parcel | Standard Freight | Expedited Parcel | |
|---|---|---|---|
| Weight Limit | Up to 150 lbs | 151 lbs and above | Up to 150 lbs |
| Transit Method | Ground | Ground | Air |
| Transit Times (transit times start once your order has shipped) | 3-5 Business Days | West Region: 1-3 Business Days Mid Region: 3-5 Business Days 5-7 Business Days |
2-3 Business Days |
| Ship Destinations | U.S. States excluding Hawaii and Alaska | U.S. States excluding Hawaii and Alaska | All U.S. States |
| Carrier | UPS or FedEx | UPS Freight | UPS or FedEx |
Processing Times
Orders placed Monday through Friday before 10:00 AM PST will be processed and shipped the same day, unless there are extenuating circumstances. Any orders placed Monday through Thursday after 10:00 AM PST, will be processed and shipped on the next business day. Orders placed Friday through Sunday will be shipped on Monday.
All orders may not immediately be accepted for processing, which may cause unexpected delays to the above timeframes. We may require additional verification prior to processing or shipping out your order.
Shipping Rates & Packaging
Shipping rates and the carrier (UPS, FedEx, or UPS Freight) are determined by factoring in the destination as well as the weight and size your order. All charges and delivery options will be displayed at checkout for your review.
We carefully package every order to ensure your order arrives in the same condition it was when it left our warehouse. We use GFlex®, a safe and effective high load-bearing foam, to protect your products from breakage during shipping.
Upon delivery, immediately inspect the packaging itself as well as the contents of the package for any signs of damage including breakage, chips, tears, shortages, stains, etc. Do not discard of any packaging material if damage is present. Snap a picture of each area of damage and contact our Customer Service team within 5 days of receiving your order. Please review the “Damaged/Defective/Short/Incorrect Product” section of our Returns Policy for detailed instructions.
Freight Delivery Details
Orders weighing 150 lbs or more will be shipped using a freight carrier who specializes in shipping large parcels safely to its destination. Freight delivery orders will be palletized and delivered curbside during daytime hours, Monday through Friday. The carrier will call 1-2 days prior to the delivery date to schedule an estimated time of delivery. It is important to provide a valid phone number to avoid any delays in delivery.
Liftgate service will be required and pre-selected at checkout for all residential deliveries to safely lower the order from the truck to the ground. A liftgate fee will automatically be applied at checkout. Liftgate service is required for business deliveries if access to a forklift, pallet jack, or a loading dock is unavailable. Liftgate service will be optional at checkout for business deliveries.
Domestic & International Shipping
We currently offer shipping to destinations within the United States including Hawaii and Alaska. We are unable to ship to P.O. Boxes, APO/FPO military addresses, U.S. Territories, and any countries outside the United States. AlysEdwards is not responsible if the customer chooses to ship to a freight forwarder.
Store Pickup (Business Account Customers Only)
The Store Will Call / Pickup option is only available to AlysEdwards Business Account Customers who have successfully linked their account online. These customers will be able to select the Will Call option when adding items to the cart. Once the order has been placed, we will send an “Order Confirmation” e-mail to confirm your order has been received and then an “Order Ready for Pickup” e-mail when your order is ready to be picked up.
Currently, it takes 1 to 10 business days for your order to reach your pick-up store. The estimated availability date is displayed before you add your products to your shopping bag. Once you have placed your order and received notice that your order is ready to be picked up, you will need to bring the following to the pickup location:
- A printout of the Order Ready for Pickup e-mail or your order number
- A valid driver’s license or government issued photo ID
You will have 5 business days to pickup your order to avoid order cancelation. If your order is canceled, we will treat it like a return and a 25% restocking fee and any delivery charges will be deducted from your refund. See Return Policy.